Frequently Asked
Questions
If you have any questions, the responses here may help you, as a first step. If your question is not answered here, do not hesitate to contact our team, who will be delighted to help.
How long does installation take?
How do I arrange an appointment for installation of broadband?
Right now, customers ring in or contact via email, facebook or via the contact form on our website.
What does the installation fee include?
The installation fee includes a high quality state of the art wifi router installed in your primary usage area.
Do I have to be there for installation?
It is better if the customer or a representative is there. They can discuss with the installer about best wifi coverage and access the installers knowledge. Our preference is that they are there to sign docs etc.
After the connection is installed, how do I get online?
You are online and testing before the installer leaves. Often customers ask for advice on connecting devices.
Do I need a phone line?
For Wireless Connect Fibre, a Fibre line needs to be present, else if your premises is eligible a Fibre line may be ordered through Wireless Connect.
How long is the waiting list to be installed?
Generally installations happen with 2 to 3 working days from order. However as the install requires outside works weather can have an impact in leadtime.
Is there a contract length?
Yes. We subsidise the install cost of new connections. In order to be able to cover this cost we need to ask that you sign up for a 24 month contract.
What if my signal is weak?
On the day of install the installer will test you signal strength. If he finds that the signal is not strong enough we will not install the service. There will be no callout charge or survey fee.